Surrogates often ask, “What happens after I’m matched?” or “Who do I go to if something doesn’t feel right?” These questions are about safety and belonging.
They want to know the agency will check in regularly—not just when something’s wrong. They want to be guided through each step with transparency and patience, and to have someone available to listen, not just respond.
Clear expectations around contact, availability, and advocacy (especially during medical or emotional challenges) make a big difference. Surrogates want to feel like they have a true team behind them—not just during screening, but all the way through recovery.
